At EGB, we are committed to providing an enjoyable, fair, and safe online gaming environment. While gaming can be a source of entertainment and excitement, we recognize that for some individuals it can also lead to problems. Our mission is to promote gaming as a form of responsible recreation, while protecting vulnerable individuals and minimizing gaming-related harm.

We take our social responsibilities very seriously and have established clear Responsible Gaming policies and tools to help our players stay in control. This page explains these measures in detail and provides you with direct access to resources, assistance, and self-protection options.

1. Our Core Principles of Responsible Gaming

  • Gaming should always be a form of entertainment, never a way to earn income or recover financial losses.
  • Players should remain in full control of their time and spending.
  • Protection of minors and vulnerable individuals is a top priority.
  • Transparency, fairness, and ethical conduct are fundamental to how we operate.

You must not use our services if:

  • You are under the legal minimum age to participate in gaming in your jurisdiction.
  • You have been diagnosed with a gaming disorder or are undergoing treatment for a gaming disorder.
  • You are of unsound mind or otherwise unable to make informed decisions about your gaming activity.

2. Staying in Control: Player Protection Tools

We want every player to enjoy gaming responsibly. To support this, we provide a comprehensive suite of self-control tools that help you manage your gaming activity, stay within safe limits, and make informed decisions. These tools are available directly through your account or upon request from our support team.

2.1 Self-control Tools

Player Self-Assessments

  • You can view your gaming history for the past six months directly in your account.
  • If you need information for earlier periods, you may request it, and we will provide it within 10 business days.
  • We strongly encourage you to regularly assess your gaming habits to determine whether your activity remains within healthy limits.
  • You may also take the Gamblers Anonymous 20 Questions self-test at https://gamblersanonymous.org/20-questions/ to help identify early warning signs.
  • If your assessment indicates risk, we recommend activating one or more of our Responsible Gaming tools described below.

Cooling-off Period

  • You may activate a Cooling-off period to temporarily restrict your access to gaming activities.
  • Available durations: 24 hours, 7 days, 1 month, or 3 months.
  • Restrictions can include:
    • Blocking all gaming activity.
    • Opting out of marketing communications.
  • The restrictions take effect immediately once selected and confirmed (for 1- or 3-month periods).
  • During Cooling-off, your account remains accessible for withdrawals, but you cannot place bets or receive bonuses, free play, or incentives.
    Once the Cooling-off period ends, restrictions are lifted automatically with no further action required.

Self-Exclusion

  • You may choose to self-exclude from all gaming activities and marketing.
  • Duration: minimum 12 months, up to lifetime.
  • Self-exclusion takes effect immediately once confirmed, ensuring you fully understand the consequences.
  • Once activated, self-exclusion is irreversible and irrevocable for the selected duration.
  • A request to revoke self-exclusion may only be submitted either within 24 hours of activation or after at least 12 months.
  • During self-exclusion:
    • Your account is blocked, and duplicate accounts are prohibited.
    • Any suspected duplicate accounts will be closed and further measures applied in line with our Agreement.
    • Any payment method directly linked to you will also be blocked from further use.
    • You will be removed from all marketing mailing lists.
  • After the self-exclusion period ends, you must request reactivation in writing (via email, chat, or support).
  • We also reserve the right to exclude players at our discretion if signs of problem gambling are detected.

2.2. Limits

To help you manage your spending, you can set deposit limits on a daily, weekly, or monthly basis:

  • Once the limit is reached, you will be unable to deposit additional funds until the next period.
  • You can manage these limits at any time:
    • Decreases take effect immediately.
    • Increases take effect only after a 24-hour cooling-off period.
  • Active bets or tournaments already placed will not be affected, but further play will be blocked once your limit is reached.

To activate Responsible Gaming tools, please email us at responsiblegaming@egb.com from your registered account email address.

3. Recognizing Problem Gaming

It is important to recognize the warning signs of problematic gaming. You may be at risk if you:

  • Spend more time or money on gaming than you can afford.
  • Neglect work, school, family, or social responsibilities due to gaming.
  • Try to recover losses by gaming more (“chasing losses”).
  • Feel restless, irritable, or anxious when not gaming.
  • Borrow money or sell possessions to finance gaming.
  • Hide your gaming activity from family or friends.

If you recognize these behaviors, we strongly encourage you to seek help and make use of our player protection tools.

4. Support and Assistance

If you feel you may have a problem, we are here to help. You can contact us directly via:

We also recommend contacting independent professional organizations for confidential advice and support:

5. Protecting Minors

We strictly prohibit underage individuals from registering or participating in gaming activities. To enforce this, we conduct age verification checks and reserve the right to suspend accounts until satisfactory proof of age is provided.

Parents and guardians play an important role in preventing underage gaming. We recommend installing parental control and filtering software to restrict access to gaming sites:

We also encourage the use of built-in parental control settings on devices such as computers, smartphones, and tablets.

If you suspect a minor is using our services, please contact us immediately at responsiblegaming@egb.com.

6. Our Commitment

At EGB, we are dedicated to protecting our players, supporting safe gaming, and upholding the highest standards of social responsibility. While we provide tools and guidance, the choice to play responsibly ultimately rests with each player.